Jackelin Latorre
mesa de ayuda
Professional profile
Ingeniera de Sistemas, con 6 años de experiencia, realizando pruebas de flujo, Q.A. funcionales y no funcionales. Manejo del CMS Drupal, cargue de contenidos, optimización de contenidos, creación de manuales de usuarios, capacitaciones, etc.
Work experience
Manage a Team, assign tasks, provide feedback to the team, optimize and upload content to the Drupal CMS, train clients, manage the Freshdesk platform, support the developments delivered to clients and provide exclusive support to the client. by Fasecolda.
Major achievement• Manage a Team. • Assignment of tasks • Provide feedback to the work team. • Optimization and upload of content to the Drupal CMS. • Training to the different clients. • Management of the Freshdesk platform. • Support on the developments delivered to clients. • Dedicated Support.
My functions were as a Database Analyst, managing the creation of users, updating records, deleting records, making backup copies of the database, creating views, creating queries, among other functions.
Major achievementManagement of the Michelin Colombia account. Remote and telephone support. Update of users in the database. Upload content through filezilla. Creation from reports.
Provide technical support via telephone to clients in their different failures in Claro Hogar services.
Education experience
Corporación universitaria minuto de dios | Undergraduate
