International Business Professional from the University of Magdalena , bilingual with an advanced command of English ( C1 ) and a postgraduate degree in International Financial Management . Recognized for exceptional problem-solving abilities , self-sufficiency , and the capacity to handle complex situations efficiently
Managed payments and coordinated vehicle releases from impound lots on behalf of customers, providing proactive and customer-centric solutions.
Major achievementEnsured timely payment processing for police departments and dealerships.
Provided high-quality customer service by delivering essential information and support to clients, resolving complex issues efficiently.
Major achievementMaintained high levels of customer satisfaction.
Delivered tailored accommodation solutions for a prominent hotel chain in the U.S., consistently exceeding monthly sales targets by leveraging advanced communication and negotiation skills.
Major achievementAchieved a 20% increase in conversion rates.