Attention of failures and level 1 incidents assigned by the help desk and complying with the ANS through the frontier platform, preventive and corrective maintenance, fault diagnosis in Dell, Lenovo and HP corporate equipment, knowledge and basic management of the office administration tenant 365, handling of emails type imap and exchange, handling of the basic antivirus console of kaspersky and norton, handling of windows 10 Pro, empowerment of equipment to optimize performance, Knowledge