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Jorge Emilio Cruz Garcia

Top Customer Service Professional (Technical Leader)
Skills
(Self-evaluation)
Working under pressure. 91%
Responsive design 90%
Group management 90%
Information analysis 90%
Languages
English:
  • Leitura
    70%
  • Escrevendo
    70%
Professional profile

Work experience

Professional Customer Service Top Technical Leader
telefonica colombia | April 2022 - May 2023 (1 year 1 month)
Used skills

Supervision and coordination of the resources of the CGP team prepared for the project, control of indicators in order to comply with the SLAs, construction of project reports, monitoring and presentation of the different technical problems, trends, pressures or situations, seeking solutions. with the analysis of the causes, applying corrections to prevent and generate new technical alternatives (Network with Cisco router, Juniper and HW).

Major achievement

Network implementation of IPV6 and management instead of most layer 3 equipment.

Professional Customer Service Top Cgp
telefonica colombia | December 2020 - April 2022 (1 year 4 months)
Used skills

Management of failures related to the fixed telephone network with experience in attention to services provided to the National Police; With knowledge in XDSL Networks, IP, dedicated channels, Clear Channel, Uk Access Technologies, LAN and WAN Network Support.

Major achievement

To be recognized as the best employee of the year 2021, for the implementation and management of the different project solutions.

Profesional Servicios Convergentes
oesía networks colombia s.a.s | March 2020 - November 2020 (8 months)
Used skills

Management of failures related to the fixed telephone network with experience in attending services provided to clients such as Citibank, Cifin and the National Police; With knowledge in Networks XDSL, IP, Clear Channel, Uk Access Technologies, LAN and WAN Network Support.

Education experience
Other not Specified
Uptc | Specialization
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