Daniel Hoyos Zuloaga
Virtual Medical Assistant / Patient Support Specialist
Professional profile
Bilingual International Business Administrator with experience in customer service operations , technical support , patient engagement , quality analysis , and administrative management in fast-paced international environments . Skilled in process coordination , service quality monitoring , and operational optimization
Work experience
Supported patients with appointments, insurance, and communication between medical staff, contributing to patient experience and efficiency.
Major achievementManaged scheduling, assisted with patient inquiries, verified insurance, coordinated transportation, and improved operational efficiency.
Managed patient engagement, scheduled appointments, and supported operational processes for improved service delivery.
Major achievementCommunicated with patients, coordinated appointments, supported patient service processes, and contributed to care coordination and operational support.
Delivered technical support, resolved customer issues, and maintained detailed documentation in CRM systems.
Major achievementProvided technical support for internet and TV, diagnosed and resolved issues, documented cases in CRM, and ensured customer satisfaction.
Education experience
Cesde | Carrera tecnológica
