• Survey of processes and business training program. • Generation of reports, reports and business control panel and metrics of the training area. • Preparation of presentations for budget allocation committees and leadership. • Construction and survey of area manuals. • PQRS Management

Payment Management and Scheduling, portfolio recovery. • Reconciliation with customers and suppliers. • Realization of flows and forecast. • Survey, administration of KPI's. • Management and control of contracts, processing of contractual policies. • Monitoring and liquidation of imports, management of non-technical purchases. • Administration and management of petty cash and administrative management file.

Customer service at Ecopetrol's local service center. • Assignment of appointments, foliation and file files. • Call reception, PQRS management.