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David Saldaña Armero

Help Desk Analyst
Skills
(Self-evaluation)
Assertive communication 100%
Team work 100%
Digital skills 100%
Attention to users 100%
Technical support 100%
Help desk 100%
Systems 100%
Office 365 50%
Document management 50%
HTML 50%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Help Desk Analyst
sociedad de activos especiales sae | May 2023 - Present (3 years 6 months)
Used skills

Part-time contractor, IT Support, incident and request management, help desk, remote and on-site support.

Major achievement

Knowledge ITILV4.

It Support Systems Technician
makrotecno | January 2021 - December 2022 (1 year 11 months)
Used skills

Contractor for PC maintenance, user support, technical assistance and advice. IT support.

Major achievement

Extensive experience and application of knowledge in Systems and IT analysis.

Education experience
Computer Science
Instituto politécnico agroindustrial | Technician
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