Erika Milena Salinas Soto
Light Sales Leader
Professional profile
My focus is on creating efficient and innovative solutions that generate value, satisfaction, and loyalty for internal and external clients, inspired by a people-centered culture.
Work experience
Head Of Digital Channel Operations
comfama | January 2024 - Present (2 years 10 months)
Used skills
I implemented several operational (omnichannel) and communications experience projects for different customer service channels.
Major achievementCoordinate the customer service team, including the creation and design of strategies to optimize the NPS.
Customer Service Coordinator
emtelco | January 2023 - December 2023 (11 months)
Used skills
I led strategy in Design Thinking and user experience in digital channels.
Major achievementI worked closely with the high-performance teams.
Education experience
Producer and web Development
Politécnico colombiano jaime isaza c | Technological career
Politécnico colombiano jaime isaza c | Technological career
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