 Support Process: - Identify the criticality level of the nonconformity. - Provide a solution to the non-conformity. - Determine the procedure and delivery dates. - Monitoring and evaluation of solutions sent. - Send or escalate the request to the supplier when the latter has no solution in the support area. - Management of SQL DB.  Requirements analysis process: -Raise Requirements to Shivam clients.

- Increase the level of customer satisfaction under my responsibility.

Contact center information management services for clients in traffic mobility secretarial processes (Driving Licenses - Immobilized Vehicles).  Support in the search for new clients in services of the CDAV Valley Automotive Diagnostic Center (Mechanical Technical Review).

Rethink the objective of measuring the management indicator from a quantitative to a qualitative manner, and generate customer service satisfaction. Said rethinking was carried out in conjunction with the direct boss and Director of the area. ➢ Promotion from Operations Assistant I to Operations Assistant