Commercial trainer, dependent on the company's Projects area. Responsible for designing and structuring the Training area from scratch, creating schedules, didactic material, KPIS of the area and others. Structuring of projects within the company for continuous improvement, design of process quality monitoring templates, support in interventions to other areas.

Design the area from scratch, create training protocols, KPIS, and deliver highly trained personnel for their positions.

Telemarketing and customer service coordinator, management of 14 people, PQRS Management, preparation of sales compliance management reports, times and status of PQRS, satisfaction surveys through call backs, action plans. Awarded 2 times as Comprehensive Coordinator among more than 10 commercial coordinators. Support in the structuring of company processes, KPIS and others.

KPIS structuring; recognition for the best business leadership management twice in a row.

Supervisor of credit card sales operations, telemarketing management, action plans, presentation and support of results and management indicators to the client TUYA SA. Support in personnel recruitment processes, training and coaching for quality, adjustment and compliance with the organization's protocols, management of outbound campaigns, administration of automatic bookmarks, analysis and debugging of databases.

Accelerated growth of the operation, thanks to high sales compliance and correct administration of human talent