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German Dueñez P.

Support analyst
Skills
(Self-evaluation)
Software 90%
Operating systems 90%
Networks 80%
Office 80%
Printers 80%
Ip telephony 70%
Languages
English:
  • Leitura
    70%
  • Escrevendo
    70%
Professional profile

Network Administrator, Onsite Support, Hardware and Software Maintenance, Database, Operating Systems, Office 365, Ticket Software (Aranda, Service Manager, Service desk, BMC), ITIL Foundations V4.

Work experience

Support Analyst
colsof | January 2016 - September 2018 (2 years 8 months)

Servers, Onsite Support, operating systems, IP telephony, databases.

Major achievement

DIAN project

Support Analyst
quintec colombia | February 2008 - December 2011 (3 years 10 months)

Support to Fiscalia project users, Hardware and Software maintenance, Operating Systems

Major achievement

Onsite support

Systems Assistant
sitec soft | February 2006 - January 2007 (11 months)

Maintenance of computers and printers, user support

Major achievement

Learning Support and maintenance of equipment and printers

Education experience
Computer Science
Sena | Technician
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