Bilingual Business Administrator with Marketing, Sales and Customer Service experience. I have the ability to propose commercial and marketing strategies that allow the acquisition, retention and prospecting of new clients.
• Develop the Southwest National territory (Valle, Cauca, Nariño) • Manage the commercial process from contact with customers (new and current) to sustain the commercial offer and close the business • Comply with the assigned sales budget • Increase the positioning of the company's technological solutions (Mobility, Solutions for Internet Service Providers, Telecommunications Solutions) • Loyalty and current customer growth
Major achievement• I achieved a 65% increase in customers in the Valley • I achieved a 23% increase in customers in Cauca • I was 94% effective in customer loyalty
Achievement of new allies that are part of the Teaté platform and carry out post-sale management that facilitates communication with the ally to guarantee the execution of the agreed commercial conditions: Functions: • Develop the territory to achieve new allies • Manage the commercial process from contact with customers, to sustaining and closing the business • Deliver monthly reports and propose strategies to increase positioning and sales
Major achievementI managed to enter 14 allies to the platform, which meant a 100% increase in the number of allies. • I managed to standardize the process of delivering reports to allies, optimizing information delivery times and improving decision-making.
In charge of the execution of the Commercial and Marketing strategy to increase the Pipeline of the commercial area. Position as Account Manager (2018), the printing, mobility and electronic invoicing services within the assigned area. Functions: • Leading the Telemarketing area, made up of 4 people in charge. • Structuring strategies based on demand generation for prospecting potential clients. • Structuring Digital Marketing strategies for positioning.
Major achievementI structured the Demand Generation area from the point of view of Processes, formats and reports. • I implemented the Webinars format to increase prospecting, achieving a 35% increase in new prospects • I achieved a 120% overcompliance with the prospecting goal during 10 quarters