Dario Jose Balestrazzi Mirabal
Qa Analyst And Support - Customer Service
Professional profile
Dedicated professional with 6+ years in customer support , international logistics , and technical assistance in the gaming industry . Skilled in AI-driven automation , billing analysis , and managing high-pressure escalations to optimize client satisfaction
Work experience
Automated operational processes, designed AI systems, audited billing, managed escalations, coordinated with partners, developed internal apps, monitored issues, and optimized refunds.
Major achievementAutomated processes using AI tools, optimized refunds, and improved operational efficiency through workflow automation.
Performed gameplay testing, documented bugs, executed test cases, collaborated with dev teams, managed sensitive data, handled complaints, and contributed to QA objectives.
Major achievementTested gameplay, reported bugs, executed test cases, and provided support to English-speaking clients, ensuring compliance and quality.
Coordinated shipments, negotiated with carriers, tracked deliveries, managed documentation, built client relationships, and ensured QA compliance.
Major achievementCoordinated domestic and international freight, negotiated rates, tracked loads, and ensured QA standards in logistics.
Education experience
Marco fabio quintiliano high school | Bachiller
