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Luis Hernando Madrigal Jaramillo

Systems Engineer
Skills
(Self-evaluation)
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Professional profile

Work experience

Leader In Customer Management And Demand For Digital Transformation And Information Technologies
industrias haceb s.a. | July 2017 - January 2023 (5 years 6 months)
Used skills

* Support in the construction of the DT and IT Strategic Plan (PETI), as well as the OKR administration. * Monitoring and control of the life cycle of at least 30 projects per year, with evidence of 80% of ex post benefits. * Management of the Internal Client of TD and IT, through visibility of services, demand for new requirements and projects, as well as alignment of expectations. With 90% customer satisfaction. * Control expenses and investments in the process, minimizing risk

Major achievement

Successfully position the process of Customer Management and Demand for Digital Transformation and Information Technology

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