As Desktop Support Engineer2, I am responsible for the 1st and 2nd line end-user support. This includes solving daily problems with software and hardware, workstations preparations, user accounts, and permissions management in IT systems; also overseeing IT projects such as Office Moves, upgrading network infrastructure, and defining the best option for upgrading conference rooms across the company.

As an IT Support Specialist, I was responsible for the 1st line end-user support. This includes solving daily problems with software and hardware, workstations preparations, user accounts, and permissions management in IT systems. • Install, modify, and repair computer hardware and software. • Co-operating with suppliers and keeping IT stock in order. • Working with assets evidence and keeping it up to date.

• Responsible for installation, support, and subsequent removal of the data processing center of the Colombian Registraduria General de la Nación for the 2018 elections. • Solving daily problems with software, hardware, and printing. • Working with assets evidence and keeping it up to date.