Evaluated personal injury cases, reviewed accident details, insurance, and documentation. Managed client communications and coordinated with teams for accurate case workflows.

Managed client communications, case follow-ups, and documentation. Conducted personal injury case evaluations and coordinated with internal teams for efficient workflows.

Assessed case eligibility, coordinated schedules, managed emails and documents, and provided administrative support. Supported onboarding and training.

Managed client intake, coordinated treatment scheduling, served as liaison between clients and attorneys, and supported new hire onboarding and training.

Ensured adherence to quality standards, evaluated customer service, and supported continuous improvement.

Monitored and evaluated customer interactions, provided feedback, and identified improvement opportunities to support service excellence.