Juan Jose Ortega
Customer Support Specialist
Professional profile
I am a professional Customer Service Representative with over 3 years of experience in handling multi-national clients . My unique professional experience stems from years of providing excellent customer support , creative problem-solving , and building customer loyalty
Work experience
In charge of providing English customer support regarding our software via email and Zoom calls. Responsible for documentation of processes and features. Integration specialist.
Major achievementResponsible for providing English customer support regarding software via email and Zoom calls. Integration specialist.
First point of English support via chat and emails. Guiding how to best use the platform. Respond to incoming inquiries. Triage of tickets. Performing integrations on behalf of customers.
Major achievementFirst point of English support via chat and emails. Performing integrations on behalf of customers.
In charge of providing English troubleshooting steps and jumping on video calls to help identify roadblockers and answer customers' questions. Solving Integration issues and guiding users on how to use them.
Major achievementIn charge of providing English troubleshooting steps and solving integration issues.
Education experience
Colegio nuestra sra de nazaret | Bachiller
