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Gabriela De La Hoz
Bilingual Agent (Customer Service / Fraud Department)
Professional profile
Work experience
Bilingual Customer Service Agent / Fraud Department
hexagon bpo
|
November 2024
- Present
(2 years)
Used skills
Assertiveness
Spanish
Empathetic communication
Empathic communication
Listening skills
Follow-up
Listening skills
Emotional containment
Crisis management
Psychology Intern – School Counseling
institución educativa distrital san salvador
Used skills
Assertiveness
Empathetic communication
Empathic communication
Listening skills
Follow-up
Accompaniment
Psychoeducational workshops
Risk prevention
Bilingual Technical Support Agent
teleperformance
|
July 2024
-
October 2024
(3 months)
Used skills
Assertiveness
Empathetic communication
Empathic communication
Listening skills
Listening skills
Show all experiences
Education experience
Advanced Diploma in Neuropsychopedagogy
Universidad de la costa
| Specialization
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Andres GPT
Virtual assistant
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