Harold Smith Segura Acuña
Hoteleria - Marketing - Customer Servive
Professional profile
Dedicated hospitality professional with over six years of experience in hotel operations , guest services , front desk management , reservations , and hospitality leadership . Skilled in customer service , staff supervision , and luxury accommodation management
Work experience
Collaborated with hotels and tourism brands to strengthen brand image and customer engagement.
Major achievementProduced professional visual content for hospitality, tourism, and gastronomy brands in Colombia, Panama, and Mexico.
Handled guest services, accounting, inventory, tourism info, and resolved requests while maintaining service standards.
Major achievementManaged check-in/out, cash transactions, guest assistance, and coordinated with housekeeping to ensure high customer satisfaction.
Oversaw hospitality, housekeeping, maintenance, guest services, OTA platforms, and ensured compliance with standards.
Major achievementDirected daily operations, supervised teams, managed reservations, budgets, and developed marketing initiatives.
Education experience
Google | Especialización
