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Leidy Catalina Sepulveda Marin

Customer Experience Analyst - Aliados
Skills
(Self-evaluation)
Languages
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Analista Experiencia De Clientes - Aliados
grupo reditos - gana | July 2021 - Present (5 years 4 months)
Used skills

REDITOS GROUP - WIN

Major achievement

Build and implement the experience plan for clients and allies. Support in the construction of new projects with contact center, service cases, relationship with clients (companies), loyalty events, email marketing, among others.

Analista Alianzas Especiales
wplay – aquila global group | March 2020 - July 2021 (1 year 4 months)
Used skills

Guide the work team in the daily activities carried out by the area of special alliances and monitor, design, execute and analyze reports focused on data or management percentages, request and send legal, financial, accounting, technical, compliance documentation, connection or update in relation to the entire commercial operation, analyze the management indicators and information entered by the

Employability Professional
corporacion el minuto de dios | August 2019 - January 2020 (5 months)
Used skills

Support in the implementation and execution of projects, everything related to employability, relationship with clients (companies) Customer Service, management of the Public Employment Service tool and call center monitoring.

Education experience
Business Administration
Luisa amigó | Specialization
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