Laura Marcela Villalba Cadavid
Administrative Assistant - Receptionist
Professional profile
Technologist 10 years of experience. Also working as an administrative assistant in functions such as document writing, document management, customer service and attention, event planning and organization, human talent assistant.
Work experience
Reception and customer service, handling calls and incoming and outgoing emails, scheduling appointments and Outlook calendar meetings, managing requisition of materials, other functions
Major achievementI increased the number of clients in the telephone satisfaction survey by 70%, I increased my efficiency in administrative processes
Update, record and store information, reception and customer service, keep track of the agenda, coordinate business meetings, travel ticket management, customer follow-up
Major achievement•I improved customer service rates by 50% •I reduced executive burden managing all interactions with the company's customers.
File and organize physical and digital documents, interact with clients and third parties, resolve their claims and handle their requirements efficiently, support community projects.
Major achievement.I implemented strategies saving costs in the logistics of operations in the foundation •I increased direct approach with clients
Education experience
Sena | Technician
