Francy Catalina Martin Sandoval
Help Desk Agent
Professional profile
Industrial engineering student and technologist in maintenance of computer equipment with more than 1 year performing tasks and correcting IT failures, preparing task management reports, internal and external customer service
Work experience
-Provide remote technical support to private users in the country of Spain -Correct and validate the operation of Internet, telephone and TV services -Manage technical support cases in BO
Major achievementKnow at an international level the technologies and home service support at the Spanish level
-Management of applications to develop an optimal and definitive solution regarding the inconvenience that is presented to the client who communicates. -Management of information and support scripts
Major achievementLEARN AND GET TO KNOW THE CLARO COLOMBIA SERVICE IN THE HOME PART
Preparation of reports from the use of pivot tables and other activities through the use of Excel. - Preventive maintenance to the company's computers. -Development of database
Major achievementknow and learn about the management of software for a company and everything that entails keeping it in optimal conditions
Education experience
Sena | Technician
