Mishel Pasos
Bilingual Customer Service Agent
Professional profile
Bilingual customer service and content moderation professional with experience in retention , collections , supervision , and digital content review . Skilled in handling customer interactions in English and Spanish , resolving issues efficiently , and maintaining quality standards
Work experience
Assisted customers with ticket access, account verification, and technical support for the FIFA ticketing platform. Escalated complex cases and maintained accurate records.
Major achievementManaged customer calls and emails for FIFA World Cup 2026 ticketing, providing technical support and troubleshooting platform issues.
Managed social media content, determined appropriateness, and maintained platform standards in a fast-paced environment.
Major achievementReviewed digital content for policy violations, ensuring quality standards and compliance.
Handled customer retention, wrote emails, took supervisor calls, and ensured customer satisfaction.
Major achievementPromoted to supervisor after 3 months, managed retention calls and emails, and handled escalated cases.
Education experience
Gimnasio pedagógico primeras chispitas | Bachiller
