Expert in customer service, ability to analyze management indicators, leading commercial teams in retail, traditional, on and off channels, B2B, B2C, with a high level of assertive communication and with focus on the result. With management of SAP, ERP and CRM tools.
Carry out studies and present technical and statistical reports. Assist in the preparation of refined financial statements, in order to show the financial panorama for their respective analysis. Provide assistance in preparing the operation and investment budget and monitor execution in order to present reliable reports and control spending. SAP Platform Management
Customer service Plus Alto Bancolombia segment. - Placement of financial products (Credit, accounts, TDC). - Database management and logistical scheduling. - Telephone service and management of bank applications. AS400 - CRM - Bizagi - Citrix - Sharepoint - Among others. - Compliance with commercial goals in placement. - Mortgage Credit and Leasing Advice.
External customer service for the admission process at a national and international level. . Advise the General Management on marketing strategies. Representation at school at academic and commercial events. Verify administrative and academic information processes. Commercial expansion of the School at a national and international level