Kimberly Cagua Luna
Customer Service Advisor
Professional profile
Agent with over 3 years of call center experience, specializing in telephone collections and cross-selling. Proficient in portfolio management, negotiation, sales closing, CRM, and meeting sales targets.
Work experience
Customer service management on digital platforms, compliance with regulations and effective solution goals.
Major achievementHandling and managing inquiries, complaints, and requests via chat. Meeting response times and resolution goals.
Contact potential clients, answer questions, persuade them to close sales, and meet monthly sales targets.
Major achievementPresenting and marketing language courses via phone and Zoom. Meeting monthly targets, handling objections, and closing sales.
Collection of overdue payments from clients, handling of difficult situations, and use of CRM tools.
Major achievementPreventive, administrative, and extrajudicial debt collection management. Handling difficult clients with empathy and firmness.
Education experience
Universidad ecci | Technician
