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Laura Arango

Portfolio Agent and Customer Service
Skills
(Self-evaluation)
Team work 100%
Agile work. 80%
Customer management 80%
Discipline 70%
Handling tools 70%
Working under pressure. 60%
Languages
English:
  • Speaking
    70%
  • Writing
    70%
Professional profile

Work experience

Comprehensive Collection Advisor
intergestiona – acr plus | June 2022 - Present (4 years 5 months)
Used skills
Pre-Legal Collection Administrative Assistant
grupo consultor andino | February 2021 - June 2022 (1 year 4 months)
Used skills
Apprentice Sena
conalcreditos conalcenter bpo | January 2021 - October 2021 (9 months)
Used skills

Customer service. Document Management, Drafting and sending of Payment Agreements , payment invoices, Peace and Safe Certificate. Management of Databases and writing reports{* **}progress and management. Portfolio recovery of the bank and of allied banks. Entering and processing of data. Training of new personnel.

Education experience
Accounting Assistant Technical Student
Instituto educativo de innovacion y emprendimiento - malla | Technician
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