Created step-by-step test cases, collaborated in Agile meetings, reviewed user stories, and used Jira, Excel, and Teams for documentation and communication.

Designed and documented manual test cases, participated in Agile ceremonies, and validated acceptance criteria with QA team.

Tested web, mobile, and tablet apps, reported/documented bugs, maintained test documentation in Jira, participated in estimations and sprint planning.

Performed manual testing on multiple platforms, reported bugs in Jira, and created test cases in Gherkin.

Validated and resolved customer requests, supported team activities, used Oracle CRM and Excel for data analysis and reporting.

Managed and analyzed PQR requests, maintained service quality, generated operational reports.