Cristian Patiño
Marketing and Customer Experience Leader
Professional profile
Industrial designer with a Master 's in Marketing and Commercial Management . Focused on strategic planning and execution of marketing processes and customer experience , aiming to strengthen sales and brand positioning
Work experience
Led marketing strategies for Don Toro brand, conducted market studies, and developed digital marketing content, achieving customer satisfaction levels above 93%.
Major achievementDeveloped marketing strategies to enhance brand positioning and growth.
Developed and executed communication strategies, enhancing customer satisfaction and loyalty through an omnichannel experience.
Major achievementExecuted marketing strategies that increased sales by 15% through digital channels.
Led customer interaction strategies and developed CRM improvements, including a WhatsApp BOT for customer service.
Major achievementMaintained customer satisfaction levels above 95% through omnichannel strategies.
Education experience
Eude european business school | Master
