Luis Eduardo Dizu Mendez
Frontend Developer · React + AI-Assisted · (EN/ES)
Professional profile
Frontend developer with 3+ years building and shipping real-world web products using React, WordPress (headless CMS), and modern AI-assisted development tools. I've taken e-commerce sites from zero to production, published an open-source MCP connector used by other developers, and built hybrid React + WordPress architectures currently serving real users.
Work experience
Provided technical support for Werner, a US logistics company, handling high-volume English-speaking user issues remotely.
Major achievementBilingual technical support for US logistics company. Troubleshoot and resolve technical issues for English-speaking users in a high-volume environment.
Handled DNS/SSL tickets, created automation scripts, and onboarded new agents, maintaining high QA scores.
Major achievementResolved ~40 DNS/SSL tickets per day, closing 97% in under 1 hour. Reduced resolution time by creating playbooks and automation scripts.
Provided bilingual customer service for e-commerce clients, managing orders and maintaining high customer satisfaction.
Major achievementManaged ~60 daily orders maintaining 97% CSAT. Provided bilingual support for e-commerce and lease-to-own retail clients.
Education experience
Scrumstudy | Bootcamp
