• Customer Service. • Administrative tasks • Origination of loan applications • Request documentation • Review of credit reports • Income calculation • Submission of loans • Follow up on mortgage loan process • Communication with all parties involved in real estate transaction

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. • Provided primary customer support to internal and external customers in fast-paced environment. • Responded proactively and positively to rapid change. • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.