Jorge Humberto Fajardo Tejeda
IT Analyst
Professional profile
Work experience
Senior Analyst Mda Ejecafetero-Suroccidente
emtelco – filial de tigo-une | August 2013 - October 2023 (10 years 2 months)
Technical Support – Municipal Registration Circuit – Western Zone
ut ugc-colsof s.a. | November 2012 - December 2012 (1 month)
Senior MDS Analyst in TIGO I&R contract (198 internal users). Contract ACTA 65/2022 TIGO B2B & SME Advisors (200 internal users). OTRS platform.
Major achievementMaximum satisfaction and zero complaints in remote or face-to-face care.
Support Coordinator – 2012 Rnec Consultations – Valle Del Cauca Delegation
data and procesing and system – dps s.a. | October 2012 - November 2012 (1 month)
Support to 168 PCs in the Attorney General's Office, contract 065/2006, distributed in 5 cities. DEXON platform.
Major achievementANS and incidents resolved 100%. 98% rating in customer satisfaction level
Education experience
Diploma in Data Analysis
Cidt – utp | Specialization
Cidt – utp | Specialization
Generated by
