Use tools and systems to identify the problems of the clients and the solution required. Escalate the client's problems to the corresponding groups of the resolution, in case of facing a problem out of their capability of resolution. Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding.

Identify customer problems through effective interrogation strategies.

Explain to the customer about the English program and how important is to learn and have excellent skills to the future as a professional and personal way.

Ensure excellent customer service through quick and effective actions, to solve the client issue.

Serve customers with a clear understanding of the menu and daily specials.

Have a clear understanding of all aspects of the menu and its contents as well as the daily specials to serve customers.