Juan Cadavid
Team Lead - Real Time Operations
Professional profile
I'm a Web 3.0 enthusiast with knowledge in Web development, Data Science, Python, and Blockchain.
Work experience
Team Lead - Real Time Operations
modsquad | January 2021 - January 2022 (1 year)
Used skills
Advised a team of up to 15 customer service agents on their interactions. Managed Real-time operations while keeping a lookout for any emerging issues. Implemented agent-assisted automation tools to capture data from legacy systems and streamline ticket creation.
Customer Service Representative
amazon | January 2020 - January 2021 (1 year)
Used skills
Took interactions and provided tier 1 support for the whole suite of Amazon.com products
Customer Service Representative
bilateral bpo | January 2017 - January 2018 (1 year)
Used skills
Sales for medical products (braces, insulin, etc)
Education experience
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