Hazael Gloria
Implementer & L2 Support
Professional profile
Over 10 years of experience in different IT areas such as Software Development, Business Processes, Business Analysts, on-site and remote technical support, Networks, Servers, Virtualization, Processes, and Procedures.
Work experience
• Support critical technical tasks as well as the implementation and maintenance of VIA's MES applications/systems with the highest level of customer service • Data extraction and reporting. • Document and create references manuals for knowledge base . • Participate in an on-call rotation for 24x7 customer support.
• Project Lead in the implementation of ERP/CRM Odoo V7 & V8, admin & support. • Document business requirements based on discussions with internal departments for the implementation of the ERP/CRM. • Develop Power BI dashboards from scratch and support. • Document and develop user manuals for the kn
Education experience
Facultad de ingenieria mecanica y electrica | Undergraduate
