Eduardo González Duque
Especialista en Bpo
Professional profile
Experienced inbound customer service agent skilled in delivering high quality service , adept at following scripts , resolving issues , and increasing customer satisfaction in every interaction
Work experience
Track And Trace
lynxus | May 2021 - Present (5 años 6 meses)
Used skills
Managed live transportation updates and communicated with clients through multiple channels.
Major achievementProcessed live updates on transportation loads via SMS, calls, and emails.
Csa
amazon | September 2020 - February 2021 (5 meses)
Used skills
Provided customer support via Amazon platform, resolving a wide range of customer inquiries.
Major achievementAssisted USA-based Amazon customers with inquiries, charges, delivery details, and pricing.
Live Data Analyst
geniusports | April 2017 - February 2019 (1 año 10 meses)
Used skills
Collected and delivered live sports data for betting platforms.
Major achievementProvided live sports data to online betting websites, ensuring accuracy and timeliness.
Education experience
High School
San juan bautista de la salle | Bachiller
San juan bautista de la salle | Bachiller
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