Led scoping and workshop sessions with clients to gather comprehensive requirements and expectations for Configure, Price, Quote (CPQ) solutions, ensuring the delivery of tailored implementations that meet and exceed client objectives as a TACTON Solution Consultant. Executed the implementation of Tacton CPQ solutions utilizing insights from scoping sessions to deliver precise and effective configurations for clients. Delivered dedicated post-go-live customer support and hyper-care to resolve i

Participated in 3 projects to implement CPQ with different products and clients. Delivered dedicated post-go-live customer support and hyper-care to resolve issues, enhance the CPQ solution, and incorporate feedback for ongoing optimization.

Handling the configuration and troubleshooting of the CPQ application, ensuring its optimal performance and customer satisfaction. In-depth knowledge of integrating the CPQ application with leading CRMs in the market, such as Salesforce, SAP, and Microsoft Dynamics, ensuring efficient sales process management and effective data synchronization. Expert support provider for the CPQ application, delivering timely and effective technical assistance to ensure the correct implementation and use.

Managed teams where training was provided on using the CPQ platform and handling cases, as well as being the CPQ technical lead

Implemented Cisco and Avaya platforms including Communication Manager, IP Office, BS6000, and SX20, ensuring successful system setup and configuration according to client requirements. Provided comprehensive technical support for Cisco and Avaya platforms, identifying, recording, and analyzing failures, and developing detailed reports on issues and resolutions. Supported the deployment of Cisco and Avaya communication solutions by following established protocols to diagnose, troubleshooting.

Developed and presented detailed reports on identified failures and the protocols followed for their resolution, contributing to the effective support and continuous improvement of Cisco and Avaya solutions.