Jorge Gil Moreno
Change and Application Management Engineer
Professional profile
Telecommunications Technologist with over 15 years of experience in IT technical support, equipment maintenance, network infrastructure, and end-user support under SLAs. Expert in Windows, network administration, and support.
Work experience
Technology change management, participation in change management boards (CABs), compliance with institutional policies, incident management.
Major achievementI led the technology change lifecycle under ITIL, reducing processing times and critical post-implementation cases.
Technical support, computer room coordination, hardware and software inventory management, preventive maintenance.
Major achievementI provided technical support to students and teachers on equipment, software and applications, improving operational efficiency.
IT inventory management, configuration database (CMDB) updates, Windows support, and networking.
Major achievementDiagnosis and resolution of support tickets in hardware, software and connectivity under SLA.
Education experience
Universidad inpahu | Technician
