Frank Kelly
Delivery Manager
Professional profile
IT infrastructure and service management professional with over 10 years of experience leading technology operations, infrastructure support, network administration and service delivery in corporate, multi-site and remote environments
Work experience
Network infrastructure management and monitoring for residential and business clients, connectivity problem diagnosis and resolution, Windows Server and Active Directory administration, CCTV support and administration.
Major achievementNetwork infrastructure administration and monitoring, WiFi network optimization (UniFi, Cisco), MAC-OS equipment support, Microsoft 365 and ENTRA management.
Leadership of service and infrastructure projects, improvement of system availability and reliability, level 2 and 3 support for Microsoft and Google applications.
Major achievementDesign of IT infrastructure solutions, support for Microsoft and Google applications, management of servers in VmWare.
Cloud server administration, migration to Windows Server 2019, Exchange and Microsoft 365 management, help desk leadership, CLARO provider management.
Major achievementAdministration of IaaS cloud services, migration and management of Windows servers, management of support teams, management of suppliers and KPIs.
Education experience
Universidad de la sabana | Specialization
