) Production planning and control analyst. Generate monitoring of the metrics necessary for the management of operations through different types of reports delivered to the internal client and external clients. Generation of reports to monitor the indicators. Management of large databases through CRM and marking platforms, creation of sales strategies

Strengthen and automate processes

Creation and updating of monitoring reports and efficient administration of operations, billing and process automation. Creation of monitoring reports for Agent indicators, up to 600 agents. Avaya and Genesys phone tool.