Collaborated with content and advertising teams to create engaging programming. Tracked client behavior, identified opportunities, and optimized reactivation strategies in a remote, cross-functional environment.

Enhanced customer experience using data-driven strategies. Led reactivation efforts, rebuilt client relationships, and increased retention using CRM tools.

Tracked and managed projects, ensured compliance with deadlines, coordinated travel, scheduled meetings, and provided general administrative support. Trained new employees on procedures.

Managed filing systems, business correspondence, and data entry. Developed reports in Excel and maintained client communication via multiple channels.

Worked with product teams, generated leads, summarized trends, and used time tracking software for project management.

Created and maintained marketing materials, gathered and analyzed data for sales projections, and managed marketing databases.