Professional with experience in digital platforms, CRM management such as HubSpot and Salesforce, Microsoft 365 tools, multichannel customer service, electronic invoicing, and advanced use of AI for workflows in design, software, and machine learning
Comprehensive customer lifecycle management, programming and operation of digital platforms, technical support, document control, transaction reconciliation, regulatory and tax compliance.
Major achievementAdvanced handling of Microsoft 365, CRM (Hubspot, Salesforce, Zoho), ticketing platforms (Zendesk, Freshdesk), AI (Claude, ChatGPT, Copilot, Gemini), electronic invoicing and multichannel customer service.