David Arenas
Process-Improvement Analyst
Professional profile
Technologist in Data Network Management with solid skills in communication and teamwork . Demonstrating willingness to perform effectively in each assigned position , strictly complying with business regulations in order to achieve the objectives established in each organization . Strongly believes in the importance and value of time , constantly seeking to do jobs more efficiently and effectively . Characterized for being an active and responsib
Work experience
Create training and evaluation materials. Provide training to new team members. Find working strategies for the operation in order to meet the KPI'S. Audit each agent weekly. Evaluate monthly operation results. Create work automation strategies.
Major achievementCreate training and evaluation materials. Provide training to new team members. Find working strategies for the operation in order to meet the KPI'S. Audit each agent weekly. Evaluate monthly operation results. Create work automation strategies.
Manage and monitor cargoes in the U.S. market. Provide advice and support throughout the cargo cycle. Report news, updates and incidents related to cargoes depending on the type of customer.
Major achievementManage and monitor cargoes in the U.S. market. Provide advice and support throughout the cargo cycle. Report news, updates and incidents related to cargoes depending on the type of customer.
Provide customer service in the U.S. and Zara International markets. Validate the types of doubts, complaints, acknowledgments and reports that customers submit. Analyze the type of case and provide the correct advice.
Major achievementProvide customer service in the U.S. and Zara International markets. Validate the types of doubts, complaints, acknowledgments and reports that customers submit. Analyze the type of case and provide the correct advice.
Education experience
Not provided | Carrera tecnológica
