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Johanna Marcela Guarin Villegas

Commercial Channel Corporate Advisor
Skills
(Self-evaluation)
Commercial management 100%
Business closure 100%
Result oriented 100%
Dynamism 100%
Negotiation skills 100%
Attention to detail 100%
Assertive communication 90%
Languages
Professional profile

Professional in Business Administration, specialist in Project Management. With work experience of more than 13 years in the commercial area, in companies in the financial and health sectors; leading teams

Work experience

Corporate Channel Commercial Advisor
comercializadora santander | December 2021 - June 2022 (6 months)
Used skills

Coordinate and lead the operational and commercial management of the Medellin area, development of strategies for meeting goals, customer maintenance, achievement management and PQR solution; elaboration of commercial closings; review and analysis of management indicators of the commercial area; preparation of weekly reports; budget management; achievement of new clients, portfolio recovery, billing

Major achievement

Comprehensive management of the commercial and administrative process (portfolio, billing, portfolio recovery, guarantee management, credit notes, order management). Management and negotiation of high impact amounts with clients from the corporate sector

Commercial Deputy Director
dentix | April 2019 - September 2021 (2 years 5 months)
Used skills

Coordinate and lead the operational and commercial management of the clinic, development of strategies for meeting goals, positioning, management and solution of PQR; work team management; elaboration of commercial closings; review and analysis of management indicators of the commercial area; preparation of daily reports; budget management; guarantee the effective filing of credits with financial entities for the clients that take this payment alternative; tracking

Major achievement

Design table for the measurement of internal indicators. ✓ Design of strategies to improve the performance of personnel, increasing the company's indicators ✓ Winner in 7 opportunities, with the recognition of the best commercial management by area.

Business Consultant
scotiabank colpatria | January 2016 - December 2018 (2 years 11 months)
Used skills

Prospect and search for potential customers; raising money through the portfolio of services; accompaniment from pre-sale to post-sale; seek customer loyalty by offering the indicated product; customer follow-up, effective sales closings to meet goals; solution to PQRS; ensure the successful collection of insurance premiums; guarantee compliance with the processes in the prevention of money laundering; cancellation of credit products; reca

Major achievement

Recognition for cumulative compliance with goals greater than 100% 2**********-2018 ✓ Cumulative compliance of 200% in multi-product 2**********-2018 ✓ Recognition for best customer rating in NPS.

Education experience
Business Administration
Universidad pontificia bolivariana | Specialization
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