Ann M.
Service Desk Coordinator
Professional profile
Systems Engineer with experience in project management, information technologies (ITIL), virtualization, servers and good practices in technology. Ability in leadership, teamwork, responsibility, ease of learning and personal and collective growth
Work experience
Assistance in ticket management, planning and implementation of special projects, handling daily communications and staff performance metrics.
Major achievementManage the help desk and resource allocation for corporate clients. Development and management of internal and external support documentation.
Supervision of HW and SW standards and procedures, proposal and implementation of new systems, administration of management tools.
Major achievementManagement of ANS indicators under ITIL regulations, project supervision and generation of reports.
Supervision of HW and SW standards and procedures, proposal and implementation of new systems.
Major achievementManagement of ANS indicators under ITIL regulations, generation of reports and administration of tools.
Education experience
Colegio nuevo kennedy | High School
