I am a team leader. I manage requests and accompany my agents in their customer service processes. I manage on average a team of 10-15 people, this amount can be increased according to the client's requirement. My mission is to keep my team united and motivated in order to achieve individual and group goals, for this purpose I have been trained over the years and I can say that it is my vocation.

Customer service, IT and billing to customers in the United States for a telecommunications company, I was in charge of remote technical support and everything related to electronic billing as well as claims, complaints, requests and occasional sales of cellular equipment or technology home