Oversaw QA teams, ensuring quality standards in software testing for commercial applications in a BPO environment.

Led teams and supervised QA processes, applying strong communication and leadership skills in software quality assurance.

Conducted manual and functional tests, reported bugs, designed and executed test suites, and used tools such as Jira, Figma, Sauce Labs, X Ray, SQL. Developed high-level scenarios and imported test cases.

Manual tests for Airbnb app and Atrium platform, bug reporting, test design and execution using Agile, Jira, Figma, Sauce Labs, X Ray, SQL.

Provided customer service, handled billing account information, and performed buro verification for Macys.

Customer service for billing accounts, buro verification, information management for Macys company.