Zendesk and CRM database management SAP management Management of ARDWEB- Amadeus Customer service requests, complaints, resources, congratulations Email support Support and service on customer calls

Know by assertively investigating the client's feelings to obtain answers that allow providing a substantive response to the client. Meet the area indicators by $98.5

Require, analyze and compare the databases, the information provided by the companies on the value owed for employer contributions. Require from the sections the information on the collection efforts carried out against the reported companies, Analyze, study and review the administrative acts of recognition of retirement pensions in favor of ISS workers, Extract the necessary information for collection management.

Execute 93.5% of the pension and health contributions of the companies that contributed to the Colombian social security health system.

Carry out Movements and Queries in the System, analysis of the information that will be entered into the system, to make efficient reports, participate in the process of planning activities, budgets and strategies of the department. This to keep a report on the development in the process. Management and Negotiation with leaders to increase Sales, processing feedback tasks into improvement actions.

Achieve 80% acceptance of current technology quotes (year 2010). Achieve 95.3% compliance with commercial area indicators