Supported real-time technical issues, analyzed logs with Splunk, prioritized incidents, and performed regression testing for booking and user flows. Documented requests and identified automation opportunities.

Provided technical support and QA for web, mobile, and onboard platforms. Reduced incident backlog by 87.5% using Jira, ServiceNow, and Splunk. Conducted functional and regression testing.

Developed scalable test architecture, automated login, cart, and checkout flows. Used Python, pytest, and structured project for maintainability.

Built modular UI test automation for e-commerce using POM, pytest, and WebDriver Manager. Automated user flows and managed dependencies.

Streamlined data processes, automated reporting, built dashboards, and collaborated across departments. Used Python for data cleaning.

Automated workflows with Power Automate and Python, built Excel and Power BI dashboards, and improved data accuracy.