Management and resolution of customer incidents with high analytical and empathetic capacity. Development of improvements in the user experience based on Data Science. Monthly Kpis report for the area.

Supervision of field operations and administration of stores and shoppers nationwide. Analysis of Kpis and development of actionables that allow improving the profitability of shoppers and the user experience. Support and negotiation of services for B2B accounts. Design of marketing strategies and campaigns aimed at increasing profitability. Analysis of market situation and possible partners. Negotiation, key account management

Customer loyalty and retention. Management and supervision of computer tools aimed at customer service. Train the customer service team and maintain optimal performance. Development and implementation of customer service strategies.