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Fredy Alexander Diaz Rubio
Senior Manager for Digital Channels
Professional profile
Work experience
Professional Iii - Senior Manager For Digital Channels In Call Center
etb s.a. e.sp.
|
June 2023
-
February 2025
(1 year 8 months)
Used skills
Technology
Service
Support
Assertive communication
User support
Customer service
Business relationship
Continuous improvement
Retention
Process automation
Onboarding
B2B
Kpis management
Operational governance
Analyst Iii – Senior Professional In Operational Management And Supplier Control For Call Center
banco de bogotá s.a.
|
April 2022
-
June 2023
(1 year 2 months)
Used skills
Service
Support
Assertive communication
Audit
Customer service
Kpis management
Supplier control
Contact Center Coordinator - Senior Customer Service Operations Coordinator In A Call Center
summar temporales s.a. banco de bogotá
|
November 2021
-
April 2022
(5 months)
Used skills
Service
Assertive communication
User support
Customer service
Business relationship
Continuous improvement
Kpis management
Show all experiences
Education experience
Systems Engineer
Ecci
| Undergraduate
Show all
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Andres GPT
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